HAIR CARE ESSENTIALS

Nourishing shampoos, serums & treatments for stronger, healthier hair every day.

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FREQUENTLY ASKED QUESTIONS

When will my order be processed?

Your order will be processed within 2–4 business days. You’ll receive a confirmation email with your shipping details once it’s ready.

Where do we ship to?

We currently offer shipping services exclusively to customers in the United States

What's your shipping time and cost?

We process orders in 2–4 business days. Standard shipping (7–12 business days) is free over $50 or $2.99. Priority Express (3–7 business days) is $7.99. You’ll receive tracking once your order ships.

What about duties and taxes?

All orders are shipped duty paid to all regions of the world. If you receive an import duty invoice, send it to us and we will pay it.

What is your return and exchange policy?

We accept returns within 30 days of receiving the items, as long as they are in their original condition. Shipping costs are the responsibility of the customer.

How do I contact customer service if I have a question or concern?

You can contact our customer service team anytime by email at contact@drmedsam.com Our team is available to assist you with any questions or concerns you may have.

  • Free Shipping

    on all U.S. orders over $50

  • Hassle-Free return

    30 Days money back guarantee

  • Rewards Club

    Get 5 points for every $1 spent